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Tata Sky Faq's
28 Mar 2011, 09:50 AM (This post was last modified: 28 Mar 2011 09:51 AM by Bapun Raz.)
Post: #1
Tata Sky Faq's
Tata Sky profile
Who are the promoters of Tata Sky?
Tata Sky is a joint venture between the TATA Group and STAR.

When was the service launched?
Tata Sky satellite television service was launched on 8th August, 2006.




General

How does Tata Sky work?
1.Tata Sky uplinks all channels from broadcasters to its satellite (INSAT 4A).
2.The satellite sends these channels in digital format to the minidish fixed outside your home.
3.The minidish relays the channels to the digicomp which decodes the channels and sends them to your television, giving you an unparalleled television viewing experience with DVD quality picture and CD quality sound.

Click here for a demo


How is Tata Sky different from analog cable?
Unlike analog cable, you will be able to watch all television channels on Tata Sky in DVD quality picture and CD quality sound.

Does the service get affected by rains?
A few minutes of outage might occur during rains. This phenomenon is called RAIN OUTAGE and occurs in DTH platforms across the world. It will result in your television losing reception for some time. We have tried to cut down this time so it might happen only for one or two minutes in a year. This too is automatically detected and gets corrected by itself.

Can I watch 3D content with my Tata Sky HD and Tata Sky+ HD?
Yes! Both Tata Sky HD and Tata Sky+ HD set top boxes are capable of delivering 3D content. You will be able to watch 3D content with these boxes, as and when its available on Tata Sky. However you will need a 3D TV and 3D glasses in order to enjoy 3D content.




Tata Sky satellite television service
What is Tata Sky HD?
Tata Sky HD, the latest digital revolution from Tata Sky will give you the experience of a cinema right at your home. With the Tata Sky HD service you can enjoy 5.1 Surround Sound, 1080i resolution and 16:9 Aspect ratio that allows you to view incredibly vivid colours and images up to 5 times sharper than what you can view today. Click here to know more.

What does Tata Sky offer?
Tata Sky offers a wide range of channels and services, designed to suit the varying needs of our subscribers. The packages include a wide array of television channels in DVD quality picture and CD quality sound and a host of new-age interactive services (Actve Music, Actve English, Actve Mall, Actve Cooking, Actve Wizkids, Actve Learning, Actve Stories, Actve Games, Actve Sports, Actve STAR News, Actve Darshan, Actve Doordarshan). Showcase can be ordered with any of the Popular packages.

What are TruChoice – genre-based channel packages?
Tata Sky now offers channel packages in a simplified format. Channels are grouped together based on genre, so now you can choose only those channels that you wish to watch.

What are the packages available in TruChoice?
In TruChoice Channel Packages, you can subscribe to one of the Popular Packs & opt for any Optional Pack depending on your requirement. You also have the choice of picking your favorite regional channels through the various Regional Pack. Two regional packs are free with all Popular Packs

To view a complete listing of the channels in each package click here.

What is Make My Pack Service?
Tata Sky now gives you the power of building your own pack. Apart from the genre based packages prepared especially for your convenience, you can now also choose channels on a la carte basis.

You can either create your pack with only individual channels or do a mix-n-match of the existing TruChoice packs with individual channels. Just ensure that your minimum monthly subscription charges are Rs 150 or more.

The subscribers on old packaging can also select additional channels on a la carte basis.

For more FAQs on Make My Pack Service click here.

What is India Cricket Pack?
India Cricket Pack is a 24 hours cricket channel available on Tata Sky on Channel No 400. The pack will air all live International matches played by India through the year which are available on channels with Tata Sky.

For more FAQ's on India Cricket Pack click here.

Hide faqsFAQ's on India Cricket Pack
What will the India Cricket Pack show me when there is no live match being aired?
At any time when there is no live match being aired Channel 400 will air Neo Cricket.

What is the price of India Cricket Pack?
India Cricket Pack is available on an annual basis at a price of Rs 365.

How can I subscribe to India Cricket Pack?
To subscribe to India Cricket Pack:
- SMS add incr to 56633 from your Registered Mobile No OR
- Log on to the My Tata Sky section on http://www.tatasky.com & go to Add packages OR
- Call the Tata Sky helpline

I have an Annual Mega Pack. Do I need to subscribe India Cricket Pack seperately?
No, India Cricket Pack will be a part of Mega Pack and Mega Pack Lite. Subscribers don't need to subscribe to it seperately.

What if I subscribe to India Cricket Pack & then decide not to continue with it?
India Cricket Pack is an Annual Pack. You will be able to change your package after the end of one year from subscribing to it.
Will I get all my favourite channels on Tata Sky?
Depending on the channel package you select, you can get popular television channels including STAR, Sony, Zee, SUN, HBO, Cartoon Network, Discovery, Disney Channel, MTV, NDTV, ESPN, STAR Sports, National Geographic Channel, Zoom, 9X, UTV Bindaas, UTV Movies and many more. Click here to view channel packages.

Are there any regional channels?
Keeping in mind our diverse audiences, we have several regional channels covering Tamil, Malayalam, Telugu, Kannada, Oriya, Bengali, Punjabi, Gujarati, Marathi and many more languages. SUN channels are also available on Tata Sky as a part of the Tamil Regional Pack. To view a complete listing of the channels in each package click here.

For more FAQs on TruChoice Channel Packages click here.


What is Tata Sky's SMS number?
Our SMS number is 56633. You can SMS only from your Registered Mobile Number (RMN). To register, send RMN <space> <your 10-digit subscriber ID> to 56633 from your mobile phone.

How do I find my subscriber ID?
Press the ‘home’ button on your remote and your subscriber ID will get displayed on the screen.

What services are available through SMS?
You can recharge your account, order a movie on Showcase, check your account balance and add a package, by sending us an SMS from your Registered Mobile Number (RMN). To avail of our services, SMS the following to 56633:

SMS services for subscribers

•To recharge: RC <space> <16-digit recharge PIN>
•To order a movie on Showcase: SC <space> <event code>
•To get account balance and due date: BD
•To subscribe to Optional packages: ADD <space> <Package code>
To get the details on the Optional packages and to know how to buy, press ‘help’ on your remote and select ‘Packages’
SMS services for prospective customers
•To buy Tata Sky: BUY
•To locate dealer: DL <space> <pincode>
Remember, you can use our SMS services only through an RMN, so register your mobile number with us today.

What interactive services does Tata Sky offer?
Tata Sky offers many new-age interactive services: Actve Music, Actve English, Actve Mall, Actve Cooking, Actve Wizkids, Actve Learning, Actve Stories, Actve Games, Actve Sports, Actve STAR News, Actve Darshan and Actve Doordarshan. Showcase can be ordered with any of the Popular packages.

What is Actve English?
Actve English service will help housewives improve their English conversational skills, vocabulary and pronunciation from the comfort of their homes, at a time most convenient to them. With Actve English, they can learn how to converse confidently in English in day to day situations like PTA meetings, malls, banks etc. and many more. The medium of instruction for this service is Hindi. Lessons learnt through the week can be revised on weekends. The content for this service is provided by British Council.
Click here to know more about Actve English.

What is Actve Mall?
Actve Mall is an interactive service with which you can buy electronic appliances, household goods and even mobile ringtones and wallpapers at the press of a button. You can shop from the comfort of your home at a time most convenient to you and also avail of attractive prices on all products.
Click here to know more about Actve Mall.

What is Actve Wizkids?
Designed specifically for preschoolers, Actve Wizkids is a television based service that aims to continue a child’s learning process at home through a host of fun learning games, rhymes and art & craft activities.
Click here to know more about Actve Wizkids.

What is Actve Learning?
A quiz based educational service covering Maths, GK and Science for children in the age group of 7-11 years. The content for this service is provided by 24x7guru.com
Click here to know more about Actve Learning.

What are Zeetos?
Zeetos are reward points that you can accumulate by answering/participating in certain select activities on the Fun Learning Pack. So you keep participating & collecting zeetos, which you can then exchange for free toys.

You may go to Actve Wizkids, Actve Stories or Actve Learning & play games, take quizzes, read stories. Then answer specific questions/play specific games carrying the Zeetos icon, which will help you earn Zeetos (points). When a subscriber redeems a toy in exchange of Zeetos, he will be charged Rs 50 as processing fee. This will directly be debited to the subscriber's account.

Click here to know more about Zeetos

What is Actve Stories?
A television based story book that children can read and listen to at their own pace. The service features new stories in English and Hindi everyday from the likes of Panchatantra, Jataka tales and Hitopadesh.
Click here to know more about Actve Stories.

What is the multiple language story feature on Actve Stories?
You will now be able to listen to your favourite stories in six languages - English, Hindi, Tamil, Telugu, Bengali and Marathi.

What is Actve Cooking?
On Actve Cooking you can get your favourite recipe when you want at the press of a button. The service features four new and easy-to-cook recipes daily, from master chefs across the country along with handy kitchen tips.

To go to Actve Cooking, press the Actve button on your Tata Sky remote and select Actve Cooking. Alternatively, go to NDTV Good Times (channel no. 219) and press the red button.

Click here to know more about Actve Cooking.

What is Actve Games?
Actve Games is a range of interactive games for all ages. These games can be played on your television with the help of the Tata Sky remote. The games are refreshed periodically.
Click here to know more about Actve Games FAQs.
Click here to know more about Actve Games.

What is Actve STAR News?
Actve STAR News is a new-age interactive service which puts you in control of how and when you want to watch the news. The service presents you with four screens on a single window, enabling you to go directly to Headlines, Top Stories or Features.
Click here to know more about Actve STAR News.

What is Actve Darshan?
Get 24x7 darshan of the following temples on your TV: Shirdi Sai Baba, Mumbai’s SiddhiVinayak, ISKCON and Kashi Vishwanath. This new service is brought to you in partnership with STAR News.
Click here to know more about Actve Darshan.

What is Showcase?
Watch the latest blockbusters from the comfort of your home on Tata Sky’s pay-per-view service, Showcase. All movies come with just a single ad-break and in original print. The movies can be ordered once and enjoyed multiple times through the day.

Can I regulate what my children watch on television?
Yes. You can regulate what your children watch with Tata Sky‘s parental control feature. This unique feature allows you to lock movies based on parental ratings or even an entire channel. To do this, press ‘organiser’ button on your remote and select parental control.

What is guide?
With the guide you can find out what’s playing on any channel up to 4 days in advance. You can also set reminders for up to 50 programmes you wish to watch and get synopses of the programmes.

What other special features does Tata Sky offer?
Reminder
This feature allows you to set a reminder for your favourite programmes up to 4 days in advance, ensuring you never miss a beat of your favourite show again.

Favourites
You can set up to 20 channels in the order of your preference as a part of your favourites list.

Search & Scan Banner
This feature allows you to find out what’s playing on another channel without changing the channel you are watching.

The banner appears at the base of the television screen without interfering with what you are watching and disappears automatically after giving you the schedule of programmes across all channels.

What is the Once-a-Year Subscription Holiday Offer?

The Once-a-Year Subscription Holiday Offer allows subscribers to being able to disconnect their Tata Sky services for a minimum period of 5 days to a maximum period of 15 days, at a nominal cost of Rs 20.

Click here to know more

What is the 90 days lock in period policy?

Instead of the earlier policy of a customer having a minimum subscription period of 30 days on an Optional pack, with effect from 2nd September 2010 the minimum subscription period for the Optional and Regional packs is 90 days. All the promo/free packs are exempted from the new policy.


What is the Installation Fee?
All new Tata Sky base set top box activations will be charged a Rs 200 Installation Fee wef 22 Mar 2011. Multiroom activations on the base set top box will be charged Rs 200





Customer service


What should I do in case of any problem with my digicomp?
All digicomps are covered under a Base Warranty for a period of 12 months from the date of installation (“Warranty Period”). Should you encounter any problem, please call the 24x7 Tata Sky helpline. Our Tata Sky associate will be able to help you resolve the problem. If the problem persists, we have a dedicated team of Tata Sky engineers who are trained to solve any technical problems that you may encounter. Post the Warranty Period, Tata Sky also offers an Annual Service Commitment service to its subscribers. You can get the details of the same by calling the Tata Sky helpline (for details on the Warranty Period, kindly refer to your Tata Sky Subscription Contract).

I need to understand the features on Tata Sky, what should I do?
Call our 24x7 helpline. Our associates are trained to answer subscriber queries in 11 languages. For frequently asked questions press ‘help’ button on your remote.

What are the service visit and relocation charges?
Service Visit & Relocation charges are Rs 125. Material replacements done as part of the service visit or relocation will be charged extra. These charges apply for subscribers not covered by either the base warranty or by ASC.




Hardware and recharge options


Where can I purchase Tata Sky?
You can request for free home delivery of Tata Sky by calling our helpline. It can also be purchased from all leading electronic stores pan-India or online.

Tata Sky digicomp is available at select CSD unit run canteens.

Is Tata Sky available all over India?
Yes. Tata Sky is available across the country.

Can a subscriber transfer the ownership of the box to someone else?
Effective 30 December, 2010 the Transfer of Ownership facility has been withdrawn. In case of discontinuation of services on subscriber’s request, the subscriber will not be allowed to transfer the digicomp/connection to anybody else.
The subscriber’s account will stand cancelled. Remaining account balance, if any, shall stand forfeited.

How do I recharge my account?
You can choose any of the three options below to recharge your account.

1.Recharge through credit card or net banking account
Use your credit card to make payments by calling the Tata Sky helpline and choosing the ‘recharge through credit card’ option. You can also use your credit card/net banking account to recharge your Tata Sky account online through a secure payment gateway. Go to My Tata Sky on http://www.tatasky.com then choose Account Recharge in the main menu and select the credit card/net banking payment option. If you recharge online, you will not require a recharge PIN, your Tata Sky account will be credited directly.

Note: As per RBI mandate, the 2nd factor of authentication for IVR and Mobile based Transaction is applicable from 1 January 2011. This is a numeric off card data - passcode, which will be required by the customer every time while performing IVR or Mobile application based payment transaction which will reduce the risk of frauds and secure your card information.



2.Voucher recharge
Purchase a recharge voucher of the desired denomination from any Tata Sky dealer. Scratch the back of the voucher to view the 16-digit recharge PIN. To recharge your account choose any of the options below:


Go to My Tata Sky on http://www.tatasky.com, choose Account Recharge in the main menu and select the Voucher Recharge option

OR

Send RC <16-digit recharge PIN> to 56633 from your Registered Mobile Number (RMN) To register your mobile number, send
RMN to 56633 from your mobile phone.

OR

Call the Tata Sky helpline and provide your recharge PIN

OR

Tata Sky recharge voucher is available at select CSD unit run canteens.


3.Auto Debit Facility



4.Cheque Payment Facility

What recharge denominations are available?
The following recharge denominations are available – Rs 200, Rs 300, Rs 500, Rs 1000, Rs 2500 and Rs 5000. However, if you choose the option of recharging online through your credit card/net banking account on My Tata Sky you can recharge for any amount between Rs 200 to Rs 30,000.

What is mobile recharge?
Tata Sky account can be recharged using state-of-the-art mobile technology. Powered by ATOM technologies, this is a convenient way to top-up your Tata Sky account, make insurance payments and shop. A Tata Sky subscriber can avail of this facility by linking his credit card/debit card to the mobile application.

How does mobile recharge work?
Once the application is downloaded successfully on your mobile, you need to register and get yourself a Customer ID & a PIN. For self-help screens, click here.

Where can I get help for mobile recharge, should I need any?
Simply call 022-26846688 anytime between 9.30 am to 6.30 pm for any help you may need in either downloading or registering or using this application.

What is the warranty on the digicomp?
We offer a 12-month warranty on the digicomp and the initial installation. Post the Warranty Period, Tata Sky also offers an Annual Service Commitment service to its subscribers. You can get the details of the same by calling the Tata Sky helpline (for details on the Warranty Period, kindly refer to your Tata Sky Subscription Contract).

My television set has very few channels; will I be able to view all the channels that Tata Sky has to offer?
The Tata Sky digicomp supports viewing of an unlimited number of channels, irrespective of the number of channels on your television set, you will be able to watch a large number of channels.

What is the ideal solution for me if I have more than one television at home?
We have two unique solutions for you.

1.MultiTV connection
- One digicomp per television
- Can watch different channels on different televisions at any given time
- Subscription charges for the 1st digicomp applicable as per the package
- Avail of the same package on the 2nd, 3rd and 4th digicomp for only Rs 160 per month, per digicomp (inclusive of all taxes)
- 50% waiver on installation charges for the 2nd, 3rd and 4th digicomp



2.Digilink
- Need only one digicomp per two televisions
- Have to watch the same channel on both televisions at any given time
- Additional hardware (digilink) to be purchased
- Subscription charges for the 1st television applicable as per the package selected
- No additional subscription charges for the 2nd television
- No additional charges on installing the digilink, provided the digilink is installed with the primary connection
Do you have a solution for multi-storeyed buildings?
Residents of a multi-storeyed building, getting a Tata Sky connection, are required to get society permissions prior to their purchase.

Tata Sky also offers a Multi Dwelling Unit (MDU) solution for multi-storeyed buildings, with the option of using a single minidish for the entire building. Individual homes still need to have their own digicomps and maintain individual subscription accounts with Tata Sky.

If I relocate, what happens to my connection?
You can take your Tata Sky digicomp with you to any place in India. Call our helpline to find out more about our relocation policy.

What is non-standard or premium installation?
Tata Sky’s standard installation is with 12 metre cable length. Any installation that calls for an increase in the length of the cable or any form of internal cabling, special mounting or RF connection to additional televisions, would be categorized under non-standard or premium installation. Please speak to the Tata Sky associate for more information on this before your purchase.

What is ASC?
ASC stands for Annual Service Commitment - a special service offered to Tata Sky subscribers to have their digicomp serviced after the base warranty period is over.

How does a subscriber avail of the ASC?
The subscriber needs to call the helpline and request for ASC enrolment. A Tata Sky engineer will then visit the subscriber's home to carry out a technical inspection of the equipment, post which he will get the ASC form duly filled and signed by the subscriber.

What is covered under the ASC & what is the validity of the ASC?
The Tata Sky digicomp will be covered under the ASC. This ASC will not cover the Remote and/or any willful physical damage of the digicomp or installation material, any form of substitution or replacement that has been done, any defacement of the serial number on the digicomp, any voltage fluctuations or rat bites or neglect on account of improper use.





Actve Learning powered by Britannica


What is Actve Learning powered by Britannica?
Actve Learning powered by Encylopaedia Britannica is a quiz based service aimed at children in the age group of 7-12 years. Through daily quizzes, interesting sections like Did You Know and This Day in History, the service aims at improving a child’s general knowledge.

Tell me more about what kind of quizzes are available?
1.The quizzes cover a variety of subjects like History, Literature, Geography, Music, Biology, Science, Words, Mathematics and more
2.Daily, there will be 3 quizzes. Each quiz will focus on a specific subject. Each quiz will have 10 questions. Total of 30 new questions daily.
3.On selection of an answer, in most cases the subscriber may be presented with additional information for some of the answers
4.A score card will be displayed at the end of each quiz
Tell me more about the This Day in History and the Did You Know section?
1.This Day in History features records of events that took place on the same calendar date in the past.
2.Did You Know features a GK question and answer daily.
How often will the content be updated/ refreshed. What time?
Content is refreshed daily at 10:00 am

Tell me more about Encyclopedia Britannica?
Encyclopedia Britannica Inc. the leading provider of reference and learning products across the globe. It brings indisputable authority over knowledge guided by some of the world's most distinguished scholars, several of them Nobel laureates.

What is the difference between the old Actve Learning and Actve Learning powered by Britannica?
Content provider: 24x7 guru.com
Subjects: Maths, GK, Science
No. of questions daily: 20
Additional information to quiz questions & answers not available
No additional sections
Content provider: Encyclopedia Britannica
Subjects: History, Literature, Geography, Music, Biology, words etc
No. of questions daily: 30
Additional information to quiz questions & answers mostly available
Additional sections: This Day in History and Did You Know

Will you continue with the Actve Genius Contest on Sunday?
No. The contest has been discontinued
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28 Mar 2011, 11:24 AM
Post: #2
RE: Tata Sky Faq's
Its a great information, however i would like to inform TS subscribers regarding Make my pack facility,

1. If you have registered yourself on website and recharge your account through online facility, you still won't be able to select individual channels online. They show only groups of channels included in various combination. For that you'll have to call CC.

When inquired about this from CC, even they donot know about this flaw.

So, all you have to do is first pen down your preffered channel, call CC and get the channels added. It does require some excercise though.

2. Those who have currently subscribed to "Supreme Pack", immediately check the website, as upgraded "supreme sports pack" is available only for 240pm...However, this still doesnot include English movies pack.
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